mobile-logo

Privacy Policy

Last Updated: 2024-12-20
Privacy & Security

Your Privacy Matters

At LOCVM, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our platform.

1. OVERVIEW

At LOCVM INC. (the "Company", "we" or "us"), we use our website and other internet-based tools for the following purpose: LOCVM is a platform designed to connect staff physicians, clinics, hospitals, healthcare facilities with locum physicians for temporary and/or short-term coverage. It offers flexibility for permanent physicians to take time off while enabling locum physicians to find opportunities. We are required to collect and retain information about the people and companies that access and use the website ("Users" or "you") in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial legislation, as amended from time to time. This Policy applies to our privacy practices on all communications between the Company and Users, including but not limited to how we collect, use, disclose, safeguard and retain personal information in connection with: The Company website (including the website hosted at https://www.locvm.ca/ and any other web domain used by the Company now or in the future); Our digital platform and related services; Any mobile, computer, or tablet-based application currently offered by Company or developed in the future by the Company; All communications between LOCVM and users; All other services provided by the Company, as described on the Website. This Policy should be read in conjunction with any Terms of Use or policies available on the Website. By accessing, using or submitting any information through the Website, you are consenting to the collection, use and disclosure of your information as described in this Policy. You are prohibited from accessing or using the Website unless you fully understand and agree to this Policy and all Terms of Use available for review on the Website. If you have any questions about this Policy, please contact us by sending an email with your questions to support@locvm.ca before accessing or entering any information on the Website.

2. INFORMATION ABOUT USERS WE COLLECT AND STORE

When you choose to create an account on the Website, we will collect and retain all personal identifying information submitted to us. We will take steps to protect the information submitted to us by Users and we will not disclose any personal identifying information without the consent of Users, unless otherwise set out in this Policy. Personal identifying information may include but is not necessarily limited to: Full name, contact information (email, phone number) Professional details (licensing, certifications, and qualifications) Employment history, professional experience, and specialties Availability and preferences for assignments Ratings and reviews from other users IP address, device type, browser information Account login credentials Pages visited, time spent on the platform, features used, location Certain profile information, including professional credentials, specialty, availability, and related details, may be visible to other registered Users of the platform for the purpose of facilitating professional matching and engagements. Information from Third Parties We may receive verification information from: Credentialing bodies Licensing authorities Background verification providers (where applicable) We will not use personal identifying information to contact you for any reason unrelated to your use of the Website or Platform or for commercial reasons unrelated to the business of the Company. Except with your written consent or where required by law, we will not provide personal identifying information to any third party. LOCVM does not sell, rent, or trade personal information to third parties.

3. UPLOADING PERSONAL INFORMATION

In order to facilitate their interactions on the Website, Users are able, where they deem appropriate, to upload information including personal identifying information. Users should only upload information to the extent that such information enhances their experience of using the Website. The LOCVM platform is not intended for the storage, transmission, or processing of patient medical records or personal health information. Users agree not to upload, transmit, or share any patient-identifying health information through the platform, including through messaging, profile fields, or document uploads. We use personal information to: Create and manage user account Facilitate introductions and engagements Verify credentials and qualifications Communicate regarding opportunities Provide client support Improve platform functionality Detect fraud and misuse Comply with legal obligations We may use anonymized or aggregated data for analytics, benchmarking, product development, research, and reporting.

4. ADDITIONAL DATA COLLECTED

To learn about your experience as a User and to make periodic improvements to the Website and our business, we may collect and retain certain information. We will automatically record information about your activity on the Website. This may include your Internet Protocol (IP) address, operating system, geolocation information, locale preferences, identification numbers associated with your computers and mobile devices, your mobile carrier, date and time stamps associated with transactions, system configuration information, metadata, and other electronic interactions with the Company and the Website.

5. COOKIES

To facilitate the collection of information and to enhance the experience of Users of the Website, we use cookies and similar technologies which may be stored on Users' computers and/or devices so that we can maintain session functionality; improve user experience, and analyze platform performance. We do not use personal health information for advertising purposes. You may set your browser to notify you when you receive a cookie or to not accept certain cookies. However, changing such settings may result in you not being able to use the Website, either in its entirety or certain features. Using cookies, you may have the option to allow us to save your user ID for future logins. We do not use personal health information for advertising purposes.

6. PERMITTED USES OF DATA

We use data collected from the Website for various purposes, including to: Provide the Website to you and accompanying customer support; Notify you about updates and changes to the Website; Prevent and address technical issues with the Website; Monitor usage of the Website.

8. ACCESSING, CORRECTING & DELETING YOUR PERSONAL INFORMATION

You may request access, correction, or deletion of your personal information by contacting support@locvm.ca. We will respond within a reasonable time. Deleting such information may require termination of your account. We retain personal information only for as long as necessary to fulfill the purposes described in this Policy, comply with legal obligations, resolve disputes, and enforce agreements. Certain transactional records may be retained after account closure where required by law. There may be some categories which need to be legally retained longer, for example account information, engagement history and billing records.

9. KEEPING YOUR DATA SECURE

We store information electronically on industry-standard secure servers. While we implement reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the information, no method of transmission or storage is completely secure. We implement safeguards including: Secure hosting infrastructure with servers located in Canada Encryption in transit (SSL/TLS) Access controls and authentication protocols Monitoring for unauthorized access Users are prohibited from attempting to scrape, harvest, download, copy, or systematically extract data from the platform. Unauthorized access or misuse of professional information may result in account suspension and legal action. If third-party providers are used (e.g. analytics, payments, e-sign, etc.) data may be processed outside of Canada.

10. SECURITY BREACHES

In the event personal information is disclosed due to a security breach that poses a real risk of significant harm, LOCVM will comply with applicable breach notification requirements under Canadian privacy laws, including notifying affected Users and relevant regulatory authorities where required.

11. USE OF WEBSITE BY MINORS

The Website is not intended to be accessed by persons under the age of 18. The Company does not engage in any marketing efforts aimed at children or minors. Persons under the age of 18 are prohibited from using the Website in any manner or providing any information to Company. In the event Company is provided with any information, including personal identifying information, relating to a minor, that information will be immediately deleted without notice.

12. DISCLOSURE OF PERSONAL INFORMATION

We may disclose personal data: To comply with legal obligations To enforce our Terms of Use To protect rights, property, or safety We may share personal information with trusted third-party service providers who assist in operating the platform, including hosting providers, payment processors, analytics providers, credential verification services, and security services. These providers are contractually obligated to safeguard personal information and use it only for authorized purposes. In the event of a sale or acquisition, personal data may be transferred as a business asset.

13. AMENDING THIS POLICY

This Policy may be updated and amended from time to time. We reserve the right to change this Policy at any time, and any amended Policy is effective upon posting to the Website. We will make efforts to communicate any changes to this Policy we deem material, in our sole discretion, via email or notifications on the Website. Your continued use of the Website will be deemed acceptance of any amended Policy.

14. CONTACT US

We encourage you to send us questions and inquiries on this Policy and the steps we take to keep your personal information secure. Please send us an email: support@locvm.ca

Questions About Your Privacy?

If you have any questions about this Privacy Policy or how we handle your data, please don't hesitate to contact us.

By using our website, you acknowledge that you have read and understood this Privacy Policy.